The 2024 Customer Service Standard Award ceremony was held on December 12, 2024, at Watercrest, Ikeja. The event, themed “Quality Customer Experience: The Secret of Winning Brands,” was hosted by Mr. Adesanya, CEO of Customer Service Standard Magazine.
The Customer Service Standard Award is a prestigious recognition given to organizations or individuals who demonstrate exceptional commitment to providing outstanding customer service. This award celebrates excellence in meeting and exceeding customer expectations while setting benchmarks for industry best practices.
The award’s key objectives include recognizing excellence, encouraging best practices, and inspiring growth. Nominees are evaluated based on responsiveness, consistency, innovation, customer feedback, and employee engagement. Receiving the award provides industry recognition, customer trust, motivation for teams, and a competitive advantage.
In an interview, Gbenga Oshunoyegi, Vice President of Sales and Emerging Markets for Chams Access, attributed his company’s success to its customer-centric approach, innovative solutions, and valued employees. He noted that Chams Access has evolved from selling hardware to selling solutions, setting it apart from competitors.
The Customer Service Standard Award ceremony brought together industry leaders and professionals to celebrate excellence in customer service. The event highlighted the importance of prioritizing customer experience and encouraged organizations to strive for continuous improvement.
In conclusion, the Customer Service Standard Award not only celebrates excellence but also encourages organizations to strive for continuous improvement, creating a culture of customer-centric innovation. By recognizing and rewarding outstanding customer service, the award promotes a culture of excellence and inspires growth in the industry.