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We are deeply grateful for the trust you have placed in us, and we appreciate your patience and support during our recent transition to a new core banking system. This transition was necessary to improve our services and ensure we remain agile and adaptable as we grow.
However, we acknowledge that the transition process presented challenges, including delays in transaction processing and interruptions to our services. We sincerely apologize for the inconvenience this caused and recognize the impact it had on your personal and business activities. We appreciate your understanding and grace during this period.
Once again, we thank you for standing with us and believing in our ability to serve you better. We are grateful for the privilege of continuing to serve you and are committed to providing you with the best possible experience. We look forward to moving forward and continuing to serve you with excellence.
